Return Request

Return conditions

To return products you must meet the following return conditions (among other conditions):

The return request must be made within 14 days after receiving of the order.
After approval of the return request, you have 14 days to deliver the product to us. You can bring the returned product to our pickup location or send it via a delivery service.
Return shipping costs are at your own expense.
The return shipment is at your own risk.
To receive a full refund, it is important to return your product in its original condition and undamaged. This means that you must also return all supplied accessories and (reusable) packaging(s).

See the detailed return conditions in our terms and conditions.

Return request

The form below should not be filled out in case of a damaged product or problem with a product. In that case, please choose one of the following options: Damaged or problem with product.

Order information

Name

E-mail

Order number

Product information

If returning multiple products please enter the SKU numbers as follows: (1x) 001234, (4x) 000789.
If the entire order is being returned please fill in the following: Complete order

SKU number(s)

Reason for Return

Product no longer needed

Product does not meet expectations (provide explanation)

Other (provide explanation)

Product is opened

Yes

Explanation

reCAPTCHA verification failed! Please try again.

I agree to the Privacy Policy.

Frequently Asked Questions

Can I return an order?

Yes, an order (or part of an order) can be returned if it matches the following criteria:

The item(s) must be in mint condition.
The return has been requested within 14 days after receiving the order.

To return your order you have to submit a request via the return form, which is listed below. Whereafter we will process the request. We will sent you an e-mail, to inform you if the request has been approved or declined. If approved, you will also receive instructions to return the order.

How should I package my return?

The product(s) must be shipped in the original packaging (e.g. ESD bag, cardboard box, etc.) including any documentation that came with it. Make sure the products are packed securely and impact-resistant so that vulnerable parts are protected during transport.

What is the return address?

After your return request has been accepted, you will receive an e-mail with instructions including the return address.

Can I return an order at the pickup location?

Yes, it is possible to return an order at our pickup location. Note, you first have to register the return via the return form below.

Will I receive the full purchase amount after returning?

This depends on the situation:

When the entire order has been returned, you will receive the full purchase amount including shipping costs.
When only a part of the order has been returned, the shipping costs will not be refunded.*

*Note, returning a product changes the total order value, which might change the discount on shipping. E.g. if the order value was €150,- and a product of €60,- has been returned, the new order value is €90,-. The refunded amount will be €60,- minus the difference in the paid shipping costs and newly calculated shipping costs.

Will returning an order bear additional costs?

You can return your order for free by returning it at our pickup location. When you choose to ship the order to us, the shipment costs are at your own expense. In some exceptional cases we will create a free-return label, for example in cases where a product is returned under warranty or for examining possible defects.

Can I exchange my order?

It is not possible to exchange an order. What is possible is to return a (partial) order within the return period. The return request can be made below. The desired products you can order via a new order.